Repairs – Terms and Conditions.

 

TMAC Wireless Solutions Ltd. T/A Armafone will replace the damaged part as per the agreement.

Any additional issues that may occur as part of the repair will be handled separately.

We cannot be held liable for additional faults that may occur once repaired due to original damage.

Parts are covered under a 12 month warranty excluding wear and tear or accidental damage.

We will make every effort to repair any damage caused but cannot guarantee a resolution in all cases where other factors are a consideration.

Payment will be required where other factors prevent repair outside of the responsibility of TMAC Wireless Solutions Ltd. T/A Armafone.

Any repairs on the device in warranty could invalidate the warranty with the manufacture and any existing insurance policy cover on the device will need checking for validity with your insurance provider.

It is the responsibility of the customer to check the status of any and all warranties and insurance policies relating to a device left for repair.

Any data or personal content on the device is the responsibility of the customer.

The customer should ensure backups are made. TMAC Wireless Solutions Ltd. T/A Armafone will not be held liable for any such loss which may occur.

Call-Out Repairs

If the customer fails to attend the appointment, or if they inform us of the wrong model or fault, or are unable to complete the repair due to a fault not attributable to TMAC Wireless Solutions Ltd. T/A ArmaFone, a call-out charge of £14.99 will be imposed.

Subsequent appointments will not be scheduled until the call-out fee of £14.99 has been paid.

Loan Phones

Loan phones remain the property of TMAC Wireless Solutions Ltd. T/A ArmaFone.

A deposit may be required at the point of loan against loss or damage of any loan phone, but should the extent of any damage incurred or total loss ArmaFone reserve the right to invoice for the cost of a replacement device.

Where a direct replacement is unavailable we reserve the right to procure a similar specification and cost device instead.

 

Pre-Existing Conditions

TMAC Wireless Solutions Ltd. T/A ArmaFone advise that due to a number of factors, certain components are liable to damage when carrying out repairs.

Display and rear battery covers being the the most common examples of potential damage. The following, non-exhaustive list provides examples of causes of such breakages:

  1. Damage to screen elements that are not currently visible, the act of removing a screen can cause existing damage to expand instantly, rendering the screen unusable.
  2. Some devices have plastic locator tags that secure the screen elements to the frame, over time these can become brittle, the act of dropping a device or removing the digitizer as part of a repair can cause these to fracture or snap. In this case the screen could need replacing.
  3. Original glue can ‘spot bond’ so it becomes stronger than the frame/screen over time and when removing the digitizer it can break being the weakest element involved with the process.
  4. Damage to the screen around the home button can affect the physical operation of the button as well as the performance fingerprint sensor. On some models home buttons/fingerprint sensors are ‘married’ to the motherboard in the factory and can cease to work permanently.
  5. Damage around the front facing camera can cause the Face ID function to not work, again these can be permanently non-operational if damaged.
  6. Glass battery covers can suffer issues with glue ‘spot bonding’ and due to their nature are prone to breakages – particularly in Samsung and Huawei models where access to the interior of the device is via the back of the phone.

Your technician will always attempt to highlight any physical evidence where that might indicate a higher probability of damage prior to carrying out any repair.

If a breakage occurs to any element of your device outside the scope of the original repair, TMAC Wireless Solutions Ltd. T/A will endeavour to rectify the damage at a discounted rate as part of the repair process; however this cannot be guaranteed due to the diversity of underlying issues and availability of replacement parts.

 

Return and Refund Policy

Last updated: August 07, 2020

 

Thank you for shopping at ArmaFone.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TMAC Wireless Solutions T/A ArmaFone, ArmaFone, Unit 9, Alpha Business Park, White House Road, Ipswich, Suffolk IP1 5LT.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ArmaFone, accessible from https://armafone.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods are made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

ArmaFone
Unit 9 Alpha Business Park
White House Road
Ipswich
Suffolk
IP1 5LT

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: