TMAC WIRELESS SOLUTIONS LTD (ALSO TRADING AS ARMAFONE)

 PRIVACY NOTICE

 TMAC Wireless Solutions Ltd (also trading as Armafone) (also referred to as “We”, “Us”, “Our”)

understand that Your privacy is important to You and that You care about how Your

personal data is used. We respect and value Your privacy and will only collect and use

personal data in ways that are described here, and in a way that is consistent with Our

obligations and Your rights under the law.

 

The use of “You” or “Your” in this Privacy Notice refers to the relevant individual who is the subject of the personal data (the “Data Subject”).

 

Any reference in this Notice to Our “customers”, “prospective customers” or “suppliers” includes their employees or other staff whose personal data We collect and process.

 

  1. Information About Us and How to Contact Us

TMAC Wireless Solutions Ltd (also trading as Armafone) is a company limited by shares,

registered in England and Wales under company number 04215008

Our contact details are as follows:

Registered address: 13 St Matthews Street, Ipswich, Suffolk IP1 3EL

Email address: support@armafone.com.

Telephone number: 01473 400002

Postal Address: 13 St Matthews Street, Ipswich, Suffolk IP1 3EL

Our website address is www.armafone.com

Should You have any questions regarding the contents of this Privacy Notice or Our data protection policies in general, please contact Us using one of the methods above and making it clear Your query is in relation to data protection.

 

  1. What Does This Notice Cover?

This Privacy Notice explains how We , as Data Controller, collect and process Your personal data in connection with the supply by Us of Our products and/or services, or the supply of products and/or services to Us. It also explains Your rights under the law relating to Your personal data (See Part 4).

 

  1. What is Personal Data?

 

Personal data is any information about You that enables You to be identified.

The personal data that We collect and process is set out in Part 5, below.

 

  1. What Are My Rights?

 

Under the law, You have certain rights, which We will always work to uphold. In brief, these rights are as follows:

 

  • The right to be informed about Our collection and processing of Your personal data. This Privacy Notice should tell You everything You need to know, but You can always contact Us to find out more or to ask any questions using the details in Part 1.
  • The right to access the personal data We hold about You. Part 12 will tell You how to do this.
  • The right to request that Your personal data be rectified if any of Your personal data held by Us is inaccurate or incomplete. If We have disclosed the relevant data to any third parties, we will take reasonable steps to notify those parties of the rectification where possible and where it does not involve disproportionate effort to do so.
  • The right to request that We erase the personal data We hold about You (also known as the right to be forgotten). If We have disclosed the relevant data to any third parties, we will take reasonable steps to notify those parties of the rectification where possible and where it does not involve disproportionate effort to do so.
  • The right to restrict (i.e. prevent) the processing of Your personal data. If We have disclosed the relevant data to any third parties, we will take reasonable steps to notify those parties of the rectification where possible and where it does not involve disproportionate effort to do so.
  • The right to data portability. This means that, if You have provided personal data to Us directly, We are using it with Your consent or for the performance of a contract, and that data is processed using automated means (i.e. electronically), You can ask Us for a copy of that personal data to re-use with another service or business in many cases.
  • The right to object to Us using Your personal data for a particular purpose or purposes. YOU HAVE AN ABSOLUTE RIGHT TO STOP YOUR DATA BEING USED FOR DIRECT MARKETING.
  • Rights relating to automated decision-making and profiling. We do not use Your personal data in this way.

Please note that some of the rights listed above only apply in certain circumstances. Further information about Your rights can also be obtained from the Information Commissioner’s Office (“ICO”)  www.ico.org.uk  or Your local Citizens Advice Bureau.

Please be aware that when exercising any of the rights listed above, we may need to request specific information from You to help Us confirm Your identify and to ensure We do not disclose Your personal data to anyone who does not have the right to receive it.

For more information about Our use of Your personal data or exercising Your rights as outlined above, please contact Us.

If You have any cause for complaint about Our use of Your personal data, You have the right to lodge a complaint with the ICO. We encourage You to contact Us in the first instance as We aim to promptly and efficiently resolve any concerns or complaints You may have to Your satisfaction.

 

  1. What Personal Data Do You Collect and What is Your Legal Basis for Processing the Data?

 

You are requested only to share personal data with Us when strictly necessary for the purposes for which You have engaged with Us. If You share anybody else’s personal data with Us You should inform them and refer them to this Privacy Notice For example, if You, as an employer share with Us personal data concerning an employee, You should inform that employee and refer them to this Privacy Notice.

 

We do not collect data concerning children, criminal offences or convictions, or special category data (special category data includes data concerning details of Your race/ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information and genetic and biometric data).

 

Personal data may be collected directly from You which could mean it is collected when You contact Us in person (or give Us a business card), contact Us via telephone, email, post, social media or via Our website (Contact Us forms or live chat). It could also be collected when You provide Us with certain data in connection with entering into a contract with Us, or market or provide goods or services to Us.

 

Personal data may be collected automatically as You use Our website by using cookies and similar technologies.  Please see Part 6 below for more details about this.

 

Personal data may be received from third parties such as:

  • Your employer
  • A third party referral
  • Advertising networks such as Facebook
  • Analytics providers such as Google Analytics
  • Search information providers such as Google.

 

Under the law, We must always have a lawful basis for processing personal data. The data We may collect (depending upon Your relationship with Us), the purpose of processing Your personal data and the legal basis for processing Your personal data relied upon by Us are as shown in the table below.

 

CLASSIFICATION OF DATA WHAT THE DATA COLLECTED MAY INCLUDE WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA?
Communication Data

This includes any communication that You send to Us such as letters, via Our website contact forms/live chat form, via emails, phone call, SMS, social media messaging, social media posting or any other communication You send Us.

 

 

–   Name

–   Address

–   Telephone Number

–   Email Address

–   Business Name

–   Job title

–   Business Address

–   Business Telephone Number

–   Business Email Address

 

Any other personal data You provide when contacting Us

The processing of Communication Data is to enable Us to take steps at Your request to enter into a contract with You or to actually enter into such contract. Such processing may also be necessary due to Us having a legal or regulatory obligation to keep records and is in Our legitimate interests which are to enable Us to communicate with You, manage Our relationship with You, keep records, and to establish, pursue or defend legal claims if necessary.
CLASSIFICATION OF DATA WHAT THE DATA COLLECTED MAY INCLUDE WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA?
Customer Data

This is data which may be collected and processed should You become a customer

 

 

 

 

 

As for Communication Data above and in addition:

 

–   Billing Address

 

 

 

The processing of Customer Data is to enable Us to take steps at Your request to enter into a contract with You or to actually enter into such contract. Such processing is also necessary due to Us having a legal or regulatory obligation to keep records and is in Our legitimate interests to enable Us to communicate with You throughout Our relationship in order to maintain Our business and provide Our products/services, keep records, and to establish, pursue or defend legal claims if necessary. It is also in the legitimate interests of Our customers to enable them to receive Our products/ services.
   
Prospective Customer Data –   Name

–   Business Name

–   Job Title

–   Business Address

–   Business Email Address

–   Business Telephone Number

 

The processing of Prospective Customer Data is in Our legitimate interests to enable Us to grow and maintain Our business and provide Our products/services and to keep records. It is also in the legitimate interests of prospective customers to enable them to receive Our products/services.
 
Supplier Data

This is data which may be collected and processed should You become a supplier of goods or services to Us

–   Name

–   Business Name

–   Job Title

–   Email Address

–   Telephone Number

–   Payment Details

 

The processing of Supplier Data is to enable Us to enter into a contract with You for the supply of Your products and/or services.  We are also under a legal or regulatory obligation to keep records. It is also in Our legitimate interests to process this data for the purposes of corresponding with You, managing Our account with You, payment to You and obtaining the products and services required by Our business. It is also in the legitimate interests of Our suppliers to enable them to receive Our custom and be paid for goods/services supplied.
Website Usage Data

This is data concerning Your use of Our website that We have obtained via the use of

Analytics and Cookies

–   IP Address

–   Browser Type

–   Location (town)

–   Website Pages Viewed

–   Length of Time site viewed

The processing of Website Usage Data is in Our legitimate interests in that the collection of such information allows Us to administer, maintain, develop and protect Our business and website.

 

 

Security Data

This is data collected by the CCTV cameras inside Our shop premises

 

Visual Recordings and images of You The processing of Security Data is in Our legitimate interests for the purpose of providing safety and security within Our business premises to products, staff and visitors and to assist with the prevention and detection of crime or other unlawful activity .
Employee/

Recruitment Data

Please ask for Our separate Policy regarding this data
  1. Cookies

 

Cookies are small pieces of data, stored in text files, that are stored on Your computer or other device when websites are loaded in a browser. They are widely used to ensure a consistent and efficient experience for visitors, and perform essential functions enhancing users’ experience of use of websites. If You are uncomfortable with the use of Cookies, You can disable Cookies on Your device by changing the settings in the preferences or options menu in Your browser.  You can set Your browser to reject or block Cookies or to tell You when a website tries to put a cookie on Your device. You can also delete any Cookies that are already stored on Your device.  However, please be aware that if You do delete and block all Cookies from Our website, parts of the site my not fully function. For more information see Our Cookie Policy available on Our website or upon request by contacting Us.

 

  1. How Do You Use My Personal Data?

 

We will only collect and process Your personal data for the purposes for which We collected it or for a reasonably compatible purpose.  If We need to use Your data for an unrelated purpose, We will notify You and explain the legal basis which allows Us to do this.

Your personal data may be used for one or more of the following purposes:

 

  • Managing Our relationship with You
  • Developing and supplying Our products/services to You (including Your business/employer)
  • Entering into and fulfilment of contract(s) with You (including warranties)
  • Communicating with You.
  • Operation, administration and management of Our website
  • Maintaining and using Our IT systems
  • Safety, risk management and security activities
  • Managing Our account with You with respect to the goods and/or services You provide to Us and payment to You
  • Providing and managing Your account with Us with respect to payment, fees and charges (including the recovery of money owed to Us).
  • Managing, administering and protecting Our business including dealing with any complaints
  • Interaction with government or regulatory authorities in relation to You or Your business/employer
  • Complying with legal requirements or as requested by a Government authority
  • Obtaining or maintaining insurance policies
  • Obtaining professional advice
  • Record keeping
  • Establishment, pursuance or defence of legal claims.

 

  1. How Long Will You Keep My Personal Data?

 

We will not keep Your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. For details of storage periods, please ask for a copy of Our Data Retention Policy.

 

  1. Do You Disclose My Personal Data?

 

We may have to disclose Your personal data to the following:

  • Service providers who provide IT and system administration services
  • Professional advisers including lawyers, accountants, auditors, bankers, insurers
  • Government bodies that require Us to report processing activities or otherwise disclose Your personal data
  • Fraud prevention
  • Third parties to whom We may sell, transfer or merge parts of Our business or assets.

 

If any of Your personal data is shared with a third party, as described above, We will take steps to ensure that Your personal data is handled safely, securely, and in accordance with Your rights, Our obligations, and the third party’s obligations under the law.

 

We will never share Your personal data with third parties for marketing purposes.

 

  1. Do You Transfer Personal Data Outside the EEA?

 

No.

 

  1. Data Security

 

The security of Your personal data is essential to Us, and to protect Your data, We have taken measures to prevent Your personal data being accidentally lost, deleted/destroyed, altered, disclosed or accessed.  Only authorised personal have access to Your personal data and all are subject to an undertaking to keep it confidential.

 

We are aware of Our legal obligations regarding suspected data breaches and have the appropriate procedures in place regarding the notification of the ICO and of the Data Subjects affected by the breach.

 

  1. How Can I Access My Personal Data?

 

If You want to know what personal data We have about You, You can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “Subject Access Request”.

All Subject Access Requests should be made in writing and sent to the email or postal addresses shown in Part 1.

 

There is not normally any charge for a Subject Access Request. If Your request is ‘manifestly unfounded or excessive’ (for example, if You make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

 

We will respond to Your Subject Access Request within one month of receiving it. Normally, We aim to provide a complete response, including a copy of Your personal data within that time. In some cases, however, particularly if Your request is more complex, more time may be required up to a maximum of three months from the date We receive Your request. You will be kept fully informed of Our progress.

 

  1. Changes to Your Personal Data

 

If any of Your personal details change (such as You move house), You are encouraged to let Us know so that We can update the information We hold about You.

 

  1. Changes to this Privacy Notice

 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

 

The date of and the version number of this Notice is shown at the top. If You are viewing this Notice on Our website, We encourage You to check that You have read the latest version each time You visit Our website.