FREQUENTLY ASKED QUESTIONS
How long will my iPad Air 2 diagnostics take?
Once we have it in-store, most iPad Air 2 diagnostics that we carry out can take between 2 and 48 hours depending on the issue. However we will keep you updated on its progress – just ask!
Will you charge me for assessing the problem?
Absolutely not. We operate a ‘No Fix – No Fee’ policy and will gladly spend time inspecting your device and running diagnostics on it if appropriate – if you then have a repair you don’t pay a thing for this. Even if we find we can fix a problem quickly with no part requirement we won’t charge you, which usually makes for very happy customers!
Do I need to book?
It does get really busy at our ASDA and Morrisons stores at times so if you need a fast turnaround we would always recommend it although we do offer a free call out service too. The callout service is fully social distancing compliant as our vehicles are specially equipped mobile workshops.
So if you’re tight for time or would rather not venture out just select the Call Out option at checkout and one of our technicians will come to your home or work (or just about anywhere actually!) to let us diagnose your iPad Air 2.
Will my iPad Air 2 repair come with a warranty?
Yes. All of our repairs come with a 12 month warranty for your peace of mind. The warranty on your iPad Air 2 diagnostics check covers all parts and labour for the full year so should you have a problem with any repair (extremely rare!) you know you’re covered.
Do you have parking?
We are situated inside the ASDA store on Goddard Road, Ipswich so we have plenty of parking and are super accessible. Drop us an email to email@example.com and we can send you Sat Nav instructions!
Can I post my device?
As the diagnostic tests can only be done in-store, we can only accept walk-ins or booked appointments. But if we find an issue with your iPad Air 2 during the diagnostics test that can be fixed within a few days, we could have the part prepared so we would turnaround your repair on the assigned day providing it is delivered to us in good time. We’ll despatch your repair back to you afterwards via Royal Mail Special Delivery.
Will you come to me?
Certainly, if you are located within our current coverage area we can come to your home, work or wherever you are to carry out your iPad Air 2 repair. Using fully equipped mobile workshops means our technicians don’t need to enter your building (unless you would prefer them to do so for certain businesses) and you get a prompt and convenient repair without disturbing your day.
About ArmaFone, Contact & SplitPay
ArmaFone has been operating since 2001 and has a wealth of experience and expertise – why risk a sub-standard repair or a warranty that you can’t rely 100% on?
If you would like assistance or technical support please give the team a call on 01473 400005 or email us at firstname.lastname@example.org or use our Contact Page
All ArmaFone repairs can be conveniently be paid for using SplitPay – allowing you to spread the cost over 4 months with zero interest to pay. Just select SplitPay as your preferred payment option at checkout.